Frequently Asked Questions

Everything you need to know about your LITELOK experience

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on your location.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Returns are processed within 5 business days of receipt.

How do I know my size?

Each product page features a detailed size guide. We recommend measuring a similar garment you own to compare against our specific measurements for the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Are your materials sustainably sourced?

Quality and ethics are at our core. We partner with certified manufacturers who prioritize sustainable fabrics and fair labor practices to ensure high-quality fashion.

Can I change or cancel my order?

Orders are processed quickly, but if you contact our support team within 1 hour of placement, we will do our best to accommodate changes or cancellations.